Returns + Exchanges

 

 

Firstly, we would like to thank you for your purchase and being a valued customer of our small family business.

We want you to love your purchase/s, however occasionally products are disliked, or not what you thought it would be.

If you are not completely satisfied, please CONTACT US via email with your order number and details of the product you would like to return within 14 days for a full refund* **.

Your statutory rights as a consumer are not affected

We accept returns with receipts, unused, unwashed, in their original packaging or with labels intact in a re-saleable condition. Unfortunately the return postage is at the customers expense and we cannot refund your return Shipping costs.

* Swimwear, underwear, nappies, hats and hair accessories, cosmetics, household items, toiletries and personal products are non-returnable.

** SALE items are NOT eligible for Return, sorry.

If any promotional discount was applied at the time of purchase you will not receive a refund for the value of the discount.

You should expect to receive your refund within 4 weeks of return, however, in many cases you will receive a refund quicker.

Please note: Some of our products are handmade and due to that nature there may be slight variations and imperfections.

 

Faults

Not very often, but sometimes there can be a fault with products or mistakes in picking and packing, please CONTACT US within 7 days and we will do our best to rectify the situation, in this instance we will pay return postage.

If you fail to notify Ele and Me within 7 days of receiving the goods, Ele and me shall have no liability of any faults or defects and you, the consumer, are bound to pay for the goods.

Please contact us if you require help, assistance or more information.

 

Exchanges

We will exchange goods purchased online in our store at our discretion. Please contact us if you wish to do this.

 

· Returns contact: customerservice@eleandme.com