Ele and Me Terms and Conditions of Use

When using the words ‘We’, ‘I’, ‘Us’, ‘Our’, on our website, social media, advertising and any other publications we are referring to Ele and Me, the trading name of Sole Trader Andrea Golding. VAT reg number GB 313 4195 29.

When browsing our website or completing a purchase on our website you are agreeing to our terms and conditions of use and sale and privacy policy laid out on this page.

We endeavor to make sure that all information is correct and as accurate as possible on our website, however occasionally errors could occur.

Our Pricing includes standard UK VAT (20%, 5% and 0%) where applicable. Any other Taxes or Import duties or postage costs when ordering and requesting shipping to another country is the responsibility of the Customer. Ele and Me accept no liability for any charges that incur from Shipping outside of the UK. Orders shipping outside of the UK will be opened and inspected by Customs and Duty officers.

We endeavor to ensure all pricing is correct on our website, however should there be any mistakes in the pricing of products Ele and Me will contact you by email or telephone at the earliest opportunity to inform you of the correct price and seek confirmation if you wish to proceed with the purchase or cancel the transaction, if cancelled we will issue a refund for any monies paid. If we do not hear back from you within a reasonable time frame (of 7 days) we will consider the transaction cancelled and issue a refund.

We endeavor to ensure our stock levels on our website are correct, however occasionally there may be mistakes. In this instance we will contact you at the earliest opportunity via email or telephone. Often we are able to replenish stock within a few days, however some handmade products are made to order and can take alot longer. If we do not hear back from you within a reasonable time frame (of 7 days) we will consider that you are happy to wait for the item to return to stock and then be dispatched to yourself.

Our Delivery times are approximate and we endeavor to get orders dispatched and delivered to customers as quickly as possible. However, occasionally delivery could take longer than the quoted time scales. Ele and Me accept no responsibility for delays in deliveries that are as result of the actions of the courier companies.

It is your responsibility to provide us with the correct shipping address, we accept no responsibility for incorrect details and missing deliveries as a result of yourself providing us with incorrect information.

Ele and me accept no responsibility of any damages as a result of the actions of delivery companies. In this instance we will claim reimbursement of goods from delivery company and you will either be refunded or replacement goods will be sent out once we ourselves are reimbursed.

Force Majeure: Ele and Me accept no liability for any damages, delays, defects, or failure to deliver goods that is caused by any event, circumstance or actions by others that are beyond our reasonable control.

Promotions or Discounts are not applicable to the following brands: Sawdust & Rainbows, Ocamora, One Green Bottle, DUNS Sweden. Whereby we may use a 3 for 2 offer, the cheapest item is free.

 

Ele and Me Payment Plan Terms and Conditions:

1.       Your first payment of 20-25% is due immediately (taken upon Purchase). Your first payment is a non-refundable deposit and applies to any cancellation of a product, including return, subject to a 14-day grace period in place from the date of commencement of the payment plan.

2.       Your full balance is due within the time frames stated in the payment plan option and it is your responsibility to ensure there are funds in your chosen method of payment account each month for the automatic payment to be completed.

3.       Monthly payments will be debited automatically by our provider (squarespace) on the same date each month or the closest to that date that exists (e.g. if your first payment is 31st January, 2nd payment would be 28th Feb. )

4.        The price at time of Payment Plan Purchase is final. No further discounts may be applied. No flash deals, including temporary raised discounts, may be applied to the payment plan.

5.       Open to residents of UK Only.

6.        Standard Ele and Me shipping fees as at date of commencement/purchase of payment plan apply (Free if total over £30 - use code “CHRISTMASPP” at checkout.

7.        You may Purchase a maximum of three payment plans at a time.

8.        We are unable to offer Priority Shipping with payment plans.

9.        Payment plans cannot be used to purchase clothing.

10.      It is imperative that we are notified of any change of address to avoid any delivery errors. We cannot be held responsible for this not being communicated to us as your payment plan will be shipped to the delivery address chosen at the check-out unless we are otherwise notified by email at customerservice@eleandme.com at least 7 days before final payment is due.

11.      Payment Plans are Stored differently to normal orders so please allow up to 14 days for delivery of your goods, 7 working days for us to dispatch.

12.      We cannot combine payment plans with any other orders or subscriptions. Please Purchase them each individually on a separate transaction through our website.

13.      Payment Plans may be temporarily closed or made limited during busy times.

14.      If a Payment Plan balance is not paid in full, the order will be cancelled, and the deposit will not be refunded, however any amount over the first payment of your deposit will be refunded.

15.      Any unpaid Payment Plans that have passed their due date may be cancelled. All efforts will be made to contact you before that happens. Payment Plans for Christmas MUST be Paid in FULL (final payment) before 1st December, which is why Cut off for purchasing 5 month plans is 30th July and 4 month Plans is 30th August.

16. Ele and Me reserves the right to cancel any Payment Plans without prior notice, we would hate to do this but it may be necessary if for example the stock is discontinued or not available within the time frames, you will be informed by email on the rare occasion that this could happen and you will be refunded in full (including deposit).

17. Ele and Me reserve the right to amend any terms and conditions at any time, you will be notified by email of any changes.

Edited 15/04/2019

 

Privacy

Keeping your personal information safe and secure is our top priority.

We use a secure website service provider (Squarespace). details that you provide us with for ordering and email subscription (name, address, telephone number, email) are stored on this secure server and we do not pass your details on to any third party, apart from in the instance of Drop Ship Products to allow your products to be delivered and you to be contacted by courier company or product manufacturer.

In any instance of a return or faulty product your details may be passed to the manufacturer to allow then to contact you to arrange repair or replacement of goods.

We do not sell your details to any third party companies.

You have rights under Data Protection Legislation in relation to your personal data. These include the right to:

·         request access to your personal data;

·         request correction of your personal data;

·         request erasure of your personal data;

·         object to processing of your personal data;

·         request restriction of processing your personal data;

·         request transfer of your personal data;

·         withdraw consent; and

·         rights in relation to automated decision making and profiling.

 

To exercise any of the above rights or for a copy of our data protection policy to be emailed to you please email your request to customerservice@eleandme.com.

What Are Cookies? How Do We Use Cookies?:

Cookies are tiny text files stored on your device when you visit certain web pages.

We use cookies to enhance your user experience such as the remember basket tool or the resize tool for computer to phone use. If you do not wish to enable cookies, you will still be able to browse the site but some features may not be available to you. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Our cookies cannot harm your computer. We do not store personally identifiable information, we use cookies to monitor the way you use our website so that we can improve your experience.

We are giving you this information as part of our initiative to comply with recent legislation, and to make sure we are honest and clear about your privacy when using our website.

Our Cookies Policy

To make full use of our website on your computer, tablet or mobile phone you will need to accept cookies, as certain things like remembering your basket only work with timed cookies.

Our cookies do not store any sensitive information. However, if you would prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Managing Cookies

If cookies are not enabled on your computer, it can limit your experience on our website, you will not be able to use settings such as the text resizing facility.

How to check cookies are enabled:

If you would like to learn more about cookies in general and how to manage them, visit aboutcookies.org.

 

Using Discount Codes:

  1. Discount codes can be used on our website to purchase goods excluding brands (unless stated): Sawdust & Rainbows, Ocamora, One Green Bottle, DUNS Sweden, mystery boxes, subscriptions, payment plans.

  2. Promotion Valid between dates publicized on marketing material.

  3. Not to be used in conjunction with any other offer, Bundle or Sale/Discounted Items or excluded products/brands.

  4. One Discount code can only be used at once on one transaction.

  5. Discount codes may be used on the website only unless stated that it can be used in store.

  6. Vouchers/discount codes have no cash value and cannot be exchanged for cash.

  7. You must present/Enter the Discount code at the checkout, before payment/completing the purchase.

  8. No alterations to orders can be made after the order has been placed. if you wish to cancel your order please email customerservice@eleandme.com. If your order has been dispatched we CANNOT cancel the order without the products being returned to us for a refund.

  9. Ele and me reserve the right to alter or amend these terms and conditions at any time.

  10. Ele and Me reserve the right to end or alter the promotion at any time, without notice.

  11. Any returns on orders using a discount code will be refunded for actual amount paid. If you wish to exchange, please return product for a refund and repurchase new product through our website.


£5 off Your First Order over £60 (FIRSTORDER) T’s & C’s

  1. The Code FIRSTORDER entitles you to £5 off your first order over £60 on our website eleandme.com.

  2. The code and discount MUST be applied before checking out.

  3. no alterations can be made to orders to apply discount after checkout has been completed, sorry.

  4. Some Products or brands will be removed from any discounts or percentage offers. Discounts cannot be used on Nappy Bundles or other Promotional Product Bundles, Mystery Boxes, Stocking Filler boxes, Subscriptions or Payment Plans.

  5. Discounts cannot be used on the Following Brands: Sawdust & Rainbows, Ocamora, DUNS Sweden.

  6. any refunds or returns will be minus the £5 complementary discount for new customers.

  7. this discount code may only be used once per customer.

  8. Ele and Me reserve the right to make changes to the discount code or these terms and conditions at any time without notice.