Ele and Me Payment Plan Terms and Conditions:

1.       Your first payment of 20-25% is due immediately (taken upon Purchase). Your first payment is a non-refundable deposit and applies to any cancellation of a product, including return, subject to a 14-day grace period in place from the date of commencement of the payment plan.

2.       Your full balance is due within the time frames stated in the payment plan option and it is your responsibility to ensure there are funds in your chosen method of payment account each month for the automatic payment to be completed.

3.       Monthly payments will be debited automatically by our provider (squarespace) on the same date each month or the closest to that date that exists (e.g. if your first payment is 31st January, 2nd payment would be 28th Feb. )

4.        The price at time of Payment Plan Purchase is final. No further discounts may be applied. No flash deals, including temporary raised discounts, may be applied to the payment plan.

5.       Open to residents of UK Only.

6.        Standard Ele and Me shipping fees as at date of commencement/purchase of payment plan apply (Free if total over £30 - use code “CHRISTMASPP” at checkout.

7.        You may Purchase a maximum of three payment plans at a time.

8.        We are unable to offer Priority Shipping with payment plans.

9.        Payment plans cannot be used to purchase clothing.

10.      It is imperative that we are notified of any change of address to avoid any dispatch errors. We cannot be held responsible for this not being communicated to us as your payment plan will be shipped to the delivery address chosen at the check-out unless we are otherwise notified by email at customerservice@eleandme.com at least 2 weeks before final payment is due.

11.      Payment Plans are Stored differently to normal orders so please allow up to 14 days for delivery of your goods, 7 working days for us to dispatch.

12.      We cannot combine payment plans with any other orders or subscriptions. Please Purchase them each individually on a separate transaction through our website.

13.      Payment Plans may be temporarily closed or made limited during busy times.

14.      If a Payment Plan balance is not paid in full, the order will be cancelled, and the deposit will not be refunded, however any amount over the first payment of your deposit will be refunded.

15.      Any unpaid Payment Plans that have passed their due date may be cancelled. All efforts will be made to contact you before that happens. Payment Plans for Christmas MUST be Paid in FULL (final payment) before 1st December, which is why Cut off for purchasing 5 month plans is 30th July and 4 month Plans is 30th August.

16. Ele and Me reserves the right to cancel any Payment Plans without prior notice, we would hate to do this but it may be necessary if for example the stock is discontinued or not available within the time frames, you will be informed by email on the rare occasion that this could happen and you will be refunded in full (including deposit).

17. Ele and Me reserve the right to amend any terms and conditions at any time, you will be notified by email of any changes.

Edited 15/04/2019

Ele and Me Terms and Conditions



Keeping your personal information safe and secure is our top priority.

You have rights under Data Protection Legislation in relation to your personal data. These include the right to:

·         request access to your personal data;

·         request correction of your personal data;

·         request erasure of your personal data;

·         object to processing of your personal data;

·         request restriction of processing your personal data;

·         request transfer of your personal data;

·         withdraw consent; and

·         rights in relation to automated decision making and profiling.


To exercise any of the above rights or for a copy of our data protection policy to be emailed to you please email your request to customerservice@eleandme.com.

What Are Cookies?

Cookies are tiny text files stored on your device when you visit certain web pages.

We use cookies to enhance your user experience such as the remember basket tool or the resize tool for computer to phone use. If you do not wish to enable cookies, you will still be able to browse the site but some features may not be available to you. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Our cookies cannot harm your computer. We do not store personally identifiable information, we use cookies to monitor the way you use our website so that we can improve your experience.

We are giving you this information as part of our initiative to comply with recent legislation, and to make sure we are honest and clear about your privacy when using our website.

Our Cookies Policy

To make full use of our website on your computer, tablet or mobile phone you will need to accept cookies, as certain things like remembering your basket only work with timed cookies.

Our cookies do not store any sensitive information. However, if you would prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Managing Cookies

If cookies are not enabled on your computer, it can limit your experience on our website, you will nott be able to use settings such as the text resizing facility.

How to check cookies are enabled for Windows based PCs

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on 'Tools' from the top menu of the browser window and select 'Internet options', then click on the 'Privacy' tab

  2. Set your Privacy level to Medium or below, which will enable cookies in your browser

  3. Settings above Medium will disable cookies

Google Chrome

  1. Click on 'Tools' from the top menu of the browser window and select Options

  2. Click the 'Under the Hood' tab, select the 'Privacy' section, and click the 'Content settings' button

  3. Now click 'Allow local data to be set'

Mozilla Firefox

  1. Click on 'Tools' from the top menu of the browser window and select Options

  2. Then click the Privacy icon

  3. Click on Cookies, then select 'allow sites to set cookies'


  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option

  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'

  3. Click 'Save'

How to check cookies are enabled for Mac OS

Safari on OSX

  1. Click on 'Safari' from the top menu and select the 'Preferences' option

  2. Click on 'Security' then 'Accept cookies'

  3. Select the 'Only from site you navigate to'

Google Chrome

  1. Click on 'Chrome' from the top menu and select the 'Preferences' option

  2. Click the 'Settings' tab, scroll to the 'Privacy' section, and click the 'Content settings' button

  3. Now click 'Allow local data to be set'

Mozilla Firefox

  1. Click on 'Firefox' from the top menu and select the 'Preferences' option

  2. Then click the Privacy icon

  3. Click then select 'firefox will remember history'

All other browsers

Please consult your browser documentation.

Further information about cookies

If you would like to learn more about cookies in general and how to manage them, visit aboutcookies.org.


Wells Carnival Program Discount Voucher T’s & C’s:

  1. One Wells Carnival Program must be purchased for £1 to receive 10% discount voucher inside.

  2. Promotion Valid from Saturday 20th July to Sunday 4th August.

  3. Not to be used in conjunction with any other offer, Bundle or Sale/Discounted Items.

  4. One Program/Voucher can only be used once on One transaction.

  5. Voucher can be used in store only at Ele and Me, 1 Bolts Close, Wells. Join our facebook group (www.facebook.com/groups/eleandmechat) for monthly website discount codes.

  6. This Voucher has no cash value.

  7. You must present the Program/voucher at time of purchase, before payment.

  8. Ele and me reserve the right to alter or amend these terms and conditions at any time.

  9. Ele and Me reserve the right to end the promotion at any time, without notice.

  10. Any returns will be exchanged or refunded for the actual amount paid, after discount. 10% Discount will NOT be applied to your exchange or subsequent purchase.

£5 off Your First Order over £60 (FIRSTORDER) T’s & C’s

  1. The Code FIRSTORDER entitles you to £5 off your first order over £60 on our website eleandme.com.

  2. The code and discount MUST be applied before checking out.

  3. no alterations can be made to orders to apply discount after checkout has been completed, sorry.

  4. Some Products or brands will be removed from any discounts or percentage offers, this will be notified on the individual product listing.

  5. any refunds or returns will be minus the £5 complementary discount for new customers.

  6. this discount code may only be used once per customer.

  7. Ele and Me reserve the right to make changes to the discount code or these terms and conditions at any time without notice.