The boring, but important stuff...

Ele and Me Terms and Conditions of Use

This website is operated by Ele and Me Wells. When using the words ‘We’, ‘I’, ‘Us’, ‘Our’, on our website, social media, advertising and any other publications we are referring to Ele and Me, the trading name of Sole Trader Andrea Golding. VAT reg number GB 313 4195 29. All views, opinions, thoughts shared on all platforms are not necessarily that of the company/proprietor Andrea Golding, Ele and Me.

Ele and Me Wells offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

When browsing our website or completing a purchase on our website you are agreeing to our terms and conditions of use and sale and privacy policy.

We endeavor to make sure that all information is correct and as accurate as possible on our website, however occasionally errors could occur.

Our Pricing includes standard UK VAT (20%, 5% and 0%) where applicable. Any other Taxes or Import duties or postage costs when ordering and requesting shipping to another country is the responsibility of the Customer. Ele and Me accept no liability for any charges that incur from Shipping outside of the UK. Orders shipping outside of the UK will be opened and inspected by Customs and Duty officers and have to pass customs, Ele and Me accept no responsibility to goods once they have left our Premises to be shipped outside of the UK by courier of your choice. 

We endeavor to ensure all pricing is correct on our website, however should there be any mistakes in the pricing of products Ele and Me will contact you by email or telephone at the earliest opportunity to inform you of the correct price and seek confirmation if you wish to proceed with the purchase or cancel the transaction, if cancelled we will issue a refund for any monies paid. If we do not hear back from you within a reasonable time frame (of 7 days) we will consider the transaction cancelled and issue a refund.

We endeavor to ensure our stock levels on our website are correct, however occasionally there may be mistakes. In this instance we will contact you at the earliest opportunity via email or telephone if we are able to offer an alternative Size or Similar product. If we are not able to offer a substitute item we will issue a refund for the unavailable product/s, you will be notified by email that a refund has been processed. Often we are able to replenish stock within a few days, however some products/brands we cannot. If we do not hear back from you within a reasonable time frame (of 7 days) we will consider that you are happy to wait for the item to return to stock and then be dispatched to yourself.

Our Delivery times are approximate and we endeavor to get orders dispatched and delivered to customers as quickly as possible. However, occasionally dispatch/delivery could take longer than the quoted time scales during peak periods. Ele and Me accept no responsibility for delays in deliveries that are as result of the actions of the courier/postal companies or causes outside of our control.

It is your responsibility to provide us with the correct shipping address, we accept no responsibility for incorrect details and missing deliveries as a result of yourself providing us with incorrect information at the time of purchasing.

Ele and me accept no responsibility of any damages as a result of the actions of delivery companies. In this instance we will claim reimbursement of goods from delivery company and you will either be refunded or replacement goods will be sent out once we ourselves are reimbursed, this can take upto 30 days.

Force Majeure: Ele and Me accept no liability for any damages, delays, defects, or failure to deliver goods that is caused by any event, circumstance or actions by others that are beyond our reasonable control.

Promotions or Discounts are not applicable to the following brands or products unless stated differently on the offer/promotion: Sawdust & Rainbows, Ocamora, One Green Bottle, any Books, New Season Clothing for min of 6 weeks.

Whereby we may use a 3 for 2 offer or similar, the cheapest item is free.

Ele and Me Payment Plan Terms and Conditions (payment plans paused for now):

1.       Your first payment of 20-25% is due immediately (taken upon Purchase). Your first payment is a non-refundable deposit and applies to any cancellation of a product, including return, subject to a 14-day grace period in place from the date of commencement of the payment plan.

2.       Your full balance is due within the time frames stated in the payment plan option and it is your responsibility to ensure there are funds in your chosen method of payment account each month for the automatic payment to be completed.

3.       Monthly payments will be debited automatically by our provider (shopify) on the same date each month or the closest to that date that exists (e.g. if your first payment is 31st January, 2nd payment would be 28th Feb. )

4.        The price at time of Payment Plan Purchase is final. No further discounts may be applied. No flash deals, discount codes,  including temporary raised discounts, may be applied to the payment plan.

5.       Open to residents of UK Only.

6.        Standard Ele and Me shipping fees as at date of commencement/purchase of payment plan apply.

7.        You may Purchase a maximum of three payment plans at a time.

8.        We are unable to offer Priority Shipping with payment plans.

9.        Payment plans cannot be used to purchase clothing.

10.      It is imperative that we are notified of any change of address to avoid any delivery errors. We cannot be held responsible for this not being communicated to us as your payment plan will be shipped to the delivery address chosen at the check-out unless we are otherwise notified by email at customerservice@eleandme.com at least 7 days before final payment is due.

11.      Payment Plans are Stored differently to normal orders so please allow up to 14 days for delivery of your goods, 7 working days for us to dispatch.

12.      We cannot combine payment plans with any other orders or subscriptions. Please Purchase them each individually on a separate transaction through our website.

13.      Payment Plans may be temporarily closed or made limited during busy times.

14.      If a Payment Plan balance is not paid in full, the order will be cancelled, and the deposit will not be refunded, however any amount over the first payment of your deposit will be refunded.

15.      Any unpaid Payment Plans that have passed their due date may be cancelled. All efforts will be made to contact you before that happens. Payment Plans for Christmas MUST be Paid in FULL (final payment) before 1st December, which is why Cut off for purchasing 5 month plans is 30th July and 4 month Plans is 30th August.

16. Ele and Me reserves the right to cancel any Payment Plans without prior notice, we would hate to do this but it may be necessary if for example the stock is discontinued or not available within the time frames, you will be informed by email on the rare occasion that this could happen and you will be refunded in full (including deposit).

17. Ele and Me reserve the right to amend any terms and conditions at any time, you will be notified by email of any changes.

Edited by AG 21/09/2020